National Counseling Group Case Study

Managing therapy and counseling appointments efficiently is crucial to providing quality care to clients. One tool that has revolutionized appointment management for therapists is GoReminders. Mia, an outpatient therapist, has used GoReminders to improve her appointment scheduling process. From reducing no-shows to streamlining scheduling, Mia shares how this powerful tool has positively impacted her job and ultimately improved client outcomes.

Problem:

Before using GoReminders, Mia encountered several issues related to client attendance and communication. Clients would forget about their appointments, leading to no-shows and lost income. Additionally, she often had to spend valuable time following up with clients to confirm or reschedule appointments. Mia emphasized that no-shows impacted her financially. 

“there are some times that I would drive all the way to the client’s home, knock on the door and find out that they’re not there. And we don’t get paid unless we  provide the service.”

The estimated income lost is around $70-$75 per session.

Results:

When Mia first started using GoReminders, she was immediately impressed by its ability to ensure that her clients didn’t forget about their sessions, reducing no-shows significantly. Clients were now more proactive in notifying her if they couldn’t make an appointment or needed to reschedule. This empowered Mia to better manage her schedule and allocate her time effectively. Additionally, the integrated text messaging feature allowed for seamless communication between Mia and her clients, further enhancing the overall client experience.

GoReminders provides therapists with integration capabilities, allowing Mia to sync her Google calendar with her therapy schedule. This integration provided her with a comprehensive view of her personal and professional commitments in one centralized place, avoiding double bookings.

Conclusion:

Based on Mia’s experiences, GoReminders is an invaluable tool for therapists looking to streamline their appointment management processes. Whether you work independently or as part of a company, GoReminders offers a range of helpful features. With its ability to help reduce no-shows, improve communication, and provide seamless integration, GoReminders has undoubtedly made a positive impact on Mia’s job and ultimately the lives of her clients. By leveraging this powerful tool, therapists can focus on what they do best – providing quality care and support to their clients.