Text Reminders vs. Call Reminders

Considering call reminders for your business? Want our advice? Save yourself the time, money, and headaches. But that’s just our opinion. Want to know why? Read the stats below (we just may convince you why text reminders are superior to call reminders)!

Text reminders are a highly effective and efficient tool for small businesses, offering a number of advantages over phone call reminders. One of the main reasons why text reminders are so beneficial is their high open rate, with 98% of text messages being read. This makes them a far more reliable form of communication than phone calls, which may go unanswered or be ignored. Was that enough to convince you? Read on to learn the top 5 reasons text reminders are better than call reminders.

#1. Convenience

In addition to their effectiveness, text reminders are also highly convenient for customers. With the widespread use of smartphones, most people have easy access to text messages at all times, making it easy for them to see and respond to text reminders. The ability to schedule text reminders at specific times also allows customers to plan ahead and make sure they are available to take the call.

#2. Less Intrusive

Another major advantage of text reminders is that they are less intrusive than phone calls. Customers may be in a meeting or otherwise occupied when a phone call comes in, but they can quickly glance at a text message and respond when it is convenient for them. This can help to avoid any frustration or annoyance that customers may feel when receiving a call at an inopportune time. This is also hugely important because eventually customers will become trained to not pick up your call because they assume it is to remind them of their appointment.

#3. Easy Documentation

Text reminders also have the added benefit of being easily archived and referred back to. While a phone call is ephemeral, a text reminder can be saved in a customer’s phone and referred back to later if necessary. Additionally, with text messaging, you can also include a link to your website, a special offer, or a calendar invitation.

#4. Automation

Another benefit of text reminders is that they can be automated. With the use of software and tools, you can set up automatic text reminders to be sent at specific times, without the need for manual intervention. This can save a significant amount of time and resources for small businesses and ensures that customers receive reminders in a timely manner.

#5. More Cost-Effective

Additionally, text reminders are more cost-effective than phone calls. Phone calls may incur additional charges, especially if they are international, whereas text messages are typically included in a mobile phone plan at no extra cost.

In conclusion, text reminders are a powerful tool for small businesses, offering convenience, reliability, automation, and cost-effectiveness. While phone calls may still have their place, especially for personal interactions, businesses should consider incorporating text reminders into their customer communication strategy in order to improve the effectiveness and efficiency of their communication efforts.