Kids Voice of Indiana Case Study

Kids Voice of Indiana, a nonprofit organization dedicated to improving the lives of children through supervised parenting time, faced significant operational challenges. Claudia Needleman, the Executive Director of the Safe Child Parenting Time Program at Kids Voice of Indiana, shared her story about the struggles they faced before using GoReminders appointment reminder software.

Background

As they grew rapidly, Kids Voice of Indiana found themselves using outdated methods to confirm appointments. With limited funds, their team resorted to confirming appointments via phone calls, which resulted in a significant waste of time. Claudia described a scenario where they might exchange up to eight voice messages just to confirm a single appointment. This manual process was draining resources that could have been better spent focusing on their core mission: facilitating time for children with their non-custodial parents.

“We were confirming appointments via phone calls. It would literally be eight voice messages back and forth just to get one appointment confirmed.”—Claudia Needleman, Executive Director

Results

Using GoReminders brought a dramatic improvement to their operations. GoReminders allowed Kids Voice of Indiana to quickly and easily confirm appointments with parents, shifting from tedious phone calls to automated appointment reminders. This change not only saved time but also significantly reduced missed appointments and last-minute cancellations.

By using GoReminders appointment scheduling software, they could send automated appointment reminders three days before scheduled appointments. Parents could then confirm appointments at their convenience, making the entire process much smoother. This automation meant that instead of chasing down confirmations through numerous phone calls, the staff could now effortlessly track confirmations via email or GoReminders’ online platform.

Moreover, GoReminders provided specific benefits such as group reminders, which allowed Kids Voice of Indiana to separately send appointment information to both custodial and non-custodial parents. Additionally, using GoReminders message blast text & email service ensured efficient communication about holiday closures or other critical updates.

Conclusion

The transition to GoReminders led to significant operational efficiency for Kids Voice of Indiana. Claudia expressed that GoReminders’ appointment scheduling software that’s easy to use and nonprofit-friendly pricing were vital in their decision to use it over other options.

The improvements were evident not only in the logistics but also in the quality of service provided to their clients. Smoother scheduling and getting clients to show up ensured that children could spend time with their parents, thereby supporting the mission of Kids Voice of Indiana.

For anyone facing similar challenges with appointment scheduling and confirmations, GoReminders can be a game-changer. Whether you’re a small business or a nonprofit organization, the benefits of streamlined operations and enhanced client satisfaction are clear.

Try GoReminders today—it’s free for 14 days. No credit card needed!