Are You Sending Appointment Reminders at the Wrong Time?

When to Send Appointment Reminders

Today, I want to talk about when to send appointment reminders because it can make all of the difference between shooting yourself in the foot and causing more no-shows, or not finding out until the last minute that a client is going to cancel.

Last-Minute Cancellations

I remember a GoReminders user whose business had an appointment reminder and cancellation process in place, yet customers were cancelling too close to the appointment time. 

Losing Time and Money

This was almost as bad as customers no-showing, because then the business struggled to replace the empty slots with other appointments—ultimately losing time and revenue. 

Making the Change

Once this business decided to switch its reminder process and started asking clients to confirm appointments early on, it was a total game-changer. 

Sending reminders at the wrong time can be a costly, yet avoidable mistake. 

Doing it the Right Way

In this video, I’m going to walk you through a simple framework that will help you figure out when to send appointment reminders, keeping your calendar filled and clients happy. 

Check it out. 

Want to learn more ways to get clients to show up for appointments and avoid cancellations?

Check out this article on How to Get Clients to Show Up.