Dr. George Hanna Case Study

Efficient communication is crucial for businesses to thrive. For healthcare professionals like Dr. George Hanna, ensuring patients show up for appointments is important for both the patients’ well-being and the success of the practice. However, facing challenges such as missed appointments and time-consuming manual reminders can quickly become overwhelming. Dr. Hanna’s optometry practice in Oakville, Ontario, dramatically improved after implementing GoReminders as their automated text reminder system.

Challenges:

Before using GoReminders for his practice, Dr. Hanna faced significant struggles. One of the most pressing issues was a high no-show rate for appointments. Many patients claimed they never received phone calls or notifications, leading to missed appointments. Additionally, contacting patients through traditional methods like phone calls proved ineffective, as people often ignored or missed these messages. 

“Manual phone calls would take up a lot of time to simply confirm an appointment. In an average day, it’s probably at least 20 to 30 minutes worth of time in an 8 hour day, which is a significant amount of time that can be used for something else.” — Dr. George Hanna

Missed appointments not only wasted valuable time for both the patient and the practice but also translated into lost income. Instead of serving a patient during a scheduled appointment, the optometry practice would find themselves waiting for the next patient to arrive, leading to inefficiencies and potential revenue loss.

“With each patient that’s lost, you’re looking at $100 to $200 worth at a minimum that’s lost income. Multiply that by 3 to 5 patients not showing up in a day, that adds up quite quickly.”— Dr. George Hanna

Save your business time and increase revenue by eliminating no-shows with GoReminders.

Solution:

Dr. Hanna sought a solution to these challenges and found it through GoReminders. With its automated text reminder system, Dr. Hanna could easily notify his patients about their upcoming appointments through SMS or email. This shift from manual phone calls to automated reminders streamlined the process and transformed the way patients interacted with the practice.

Results:

After implementing GoReminders, Dr. Hanna quickly noticed positive changes in his practice. Patients expressed their gratitude for the convenience of receiving text messages or emails instead of phone calls. The introduction of two-way messaging further improved communication, allowing for easy rescheduling and sharing of essential appointment information. The process became more efficient, minimizing unnecessary phone conversations and reducing patient no-shows.

“I was reminding patients myself even at home. So GoReminders has definitely saved me a lot of time that I can now spend for leisurely activities and spending time with my family.” — Dr. George Hanna

With GoReminders, Dr. Hanna’s practice experienced significant growth. The online booking feature proved to be a game-changer, allowing patients to easily book appointments, ultimately attracting new patients. Streamlining the booking process saved valuable time and effort for both the practice and patients. 

Conclusion:

GoReminders has become an indispensable tool for Dr. George Hanna’s optometry practice in Oakville, Ontario. By eliminating the challenges associated with missed appointments and implementing efficient communication methods, the practice has experienced substantial growth and saved significant time. Dr. Hanna’s patients appreciate the convenience and flexibility of automated text reminders and the ease of the online booking feature. With GoReminders, Dr. Hanna has grown his practice while providing quality care to his patients.

If you’re a healthcare professional facing similar challenges, consider integrating GoReminders into your practice to unlock the full potential of efficient communication and patient management. Get your free 14-day trial here.