Marquis Florals by Kim Case Study

How Marquis Florals by Kim started using GoReminders to automatically send appointment reminders, easily confirm appointments, and eliminate no-shows.

Background

GoReminders is an appointment scheduling and reminder app proven to cut out no-shows and increase revenue.

Marquis Florals by Kim is a floral design and event planning company providing services in New Jersey and the surrounding areas. For nearly 35 years, they’ve worked with an exceptional team of artists specializing in weddings and corporate and private events. With their breathtaking floral designs, Marquis Florals by Kim has received prestigious awards such as the Best of Weddings Hall of Fame, Bride’s Choice Award, and, ‘The Knot’s Best of Weddings.

Due to the personalized floral designs required, Marquis Florals by Kim is an appointment-based business. Francesca, who works at Marquis Florals, struggled to find the time to get everything done. Before using GoReminders, they were manually entering all their appointments on Google Calendar. Then she would spend 30 minutes a day manually calling customers and confirming appointments resulting in overtime work. Francesca knew that they needed a faster way to schedule appointments. She decided that it was time to find a solution and tried GoReminders.

“—we needed to save as much time as possible so that we had the time to do other things,” Francesca remarked.

Results

GoReminders’ easy-to-use program allowed Francesca to create appointments easily. Not only that, she was also able to train other staff members on how to use GoReminders in no time. 

When clients book an appointment with Marquis Florals, they immediately receive their first reminder with the appointment details. Two days before the appointment, a second reminder is automatically sent, requesting clients to respond and confirm their appointment. By automating their appointment scheduling process, Francesca and her colleagues saved hours of scheduling work. With this, they can focus on spending more time addressing their clients’ needs.

“Since using GoReminders, the time that it takes to confirm appointments has decreased significantly. We don’t have to manually do that anymore, which is really great,” said Francesca.

Conclusion

Managing a business with a full schedule can be stressful without an organized appointment reminder process. Manually calling clients to make sure that they show up takes away valuable time that should be spent providing great service for your clients. Marquis Florals by Kim desperately needed a way to automate their appointment reminders so they could focus on other important tasks. After using GoReminders for a couple of weeks, Francesca signed up for a yearly plan. 

Want to see how GoReminders can work for your business? Try GoReminders free for 14 days. We look forward to helping you grow!