What Happens When a Customer Receives a Review Request?

GoReminders automated review request feature is designed to improve how you collect client reviews. This article provides information on what happens when a customer receives a message to leave a Google review for your business.

If a customer has a positive experience with your business, they will be redirected to leave a review on your Google Business Profile. This approach to online review generation helps you get more positive reviews, making your business easier to find on the internet.

Unfortunately, not all customer experiences are positive. If a customer has a negative experience, they will be redirected to fill out a feedback form instead of leaving a public review. This allows you to address their concerns directly and try to resolve the issue. It's important to respond to negative feedback in a timely and professional manner, as this shows that you value your customer's opinions and are willing to make things right.

When a customer fills out their information, the system tries to match the information provided with one of your existing customers. This helps ensure that the feedback is directed to the correct business and allows you to communicate directly with them.

In summary, the system helps route positive reviews to Google and allows you to handle negative feedback privately through the messaging feature. If there's no matching customer, you'll be notified by email.

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