How to Request a Google Review from Customers

A simple, customizable review page you can send to your customers that screens out negative reviews.

An easily shareable review link you can embed in an automated follow-up message and blast message.

Go to More > Online Review Forms.

Click the orange +Create button.

In the “Online Review Setup” page type in your business name to find your business. Select your business from the suggestions to generate your Google Review link.

Note: if your business profile does not come up, click X to exit the page. On the Online Reviews page, scroll down to the “Google Review Button Link” section and paste your Google Review page link into the field.

Next, click the ‘Setup Review Page’ button. The page is already set up with some basic defaults which you can edit.

Now you can send your customers a link to the ‘Review Screening Page’, asking them to rate their experience. The wording can be customized on the “Online Review Forms” page.

Go to the Reminders Settings page.

Create a Message Template for your Follow-up Message. To add the link to the ‘Review Screening Page’ click on ‘Template Tags’ and select ‘_Review Form’. This will generate a review link for the customer. Then click ‘Save’.

Example:

Hi {{First Name}}, I hope you were satisfied with your appointment with ABC Cleaning. Please let us know how your appointment went: {{_Review Form}}

Next, you can either Create a New Message Sequence or click on an existing Message Sequence.

Click the ‘Add Follow-up Message’ button.

Choose the schedule of when to send the Follow-up Message. Then click the dropdown menu to select the Message. Choose the title of the new Message Template you created with the Review Link.

Click ‘Save’.

The next time you create a New Appointment, select the Message Sequence you created as your message.