How to block customers or contacts and prevent unwanted messages?

Here’s a simple method you can use to stop unwanted messages:

Option 1: Delete the Customer Record: If you don’t need to keep the customer record, you can remove the customer profile entirely from your account. Just follow these steps:

Option 2: Remove the Customer’s Email Address and Phone Number: If you’d prefer to keep the customer record but stop receiving messages from them, you can remove their contact details:

By removing their contact details, any future attempts to message you won’t go through because their information will no longer match any records in your account.